Terms and Conditions.

These Terms & Conditions ("Terms") govern the purchase and use of services provided by Pixel Peak Logos ("Pixel Peak Logos," "we," "us," or "our"). By purchasing, ordering, or using any service from Pixel Peak Logos, the client ("Client," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by these Terms.

1. Legal Contract & Agreement

When a Client purchases any service from Pixel Peak Logos, the purchase constitutes acceptance of these Terms & Conditions.

The Client agrees to provide accurate, complete, and timely information necessary for the successful completion of the project.

Pixel Peak Logos reserves the right to update, modify, or amend these Terms when necessary. Continued use of our services after any changes constitutes acceptance of the revised Terms.

2. Design & Creative Services

Pixel Peak Logos provides professional creative and digital services, which may include:

• Logo Design
• Branding & Identity Design
• Apparel & Clothing Design
• Social Media Graphics
• Website Design
• Banners & Advertisements
• Illustrations
• Animation & Motion Graphics
• Marketing Creative
• Other digital design services

The exact services, deliverables, number of concepts, revisions, and turnaround time will depend on the package or service purchased by the Client.

3. Revision Policy

The number of revisions available to the Client depends on the package selected at the time of purchase.

• Revisions are limited to the terms of the purchased package.
• Revisions apply to the selected design direction or approved concept.
• Revision requests will generally be processed within 48 business hours, depending on project complexity.
• Requests for an entirely new design concept or a substantial change in the original creative direction may be treated as a new project and may incur additional charges.
• Revision requests submitted after final approval may be considered a new order and charged separately.
• Revisions do not include changes caused by a change of business name, business concept, target audience, or creative direction after the project has commenced.

4. Refund Policy

Pixel Peak Logos maintains a strict refund policy because creative services involve time, labor, research, and resources.

Refunds may not be available when:

• A special, promotional, or discounted package has been purchased.
• The Client has approved a primary design concept.
• Revisions have been requested or completed.
• Final files have been delivered.
• The Client changes their mind after work has commenced.
• Cancellation is based on reasons unrelated to Pixel Peak Logos.
• The Client fails to provide the required information or creative brief.
• The Client does not communicate with Pixel Peak Logos within the required timeframe.
• The Client requests a completely different design or creative direction.
• The Client violates company policies or these Terms.
• The Client engages another designer or agency for the same project while the project is active.
• The business changes its name, ownership, products, services, or business direction.
• The refund request is submitted outside the applicable refund period.

Additional Refund Conditions

• Refund requests must generally be submitted within 7 calendar days of purchase.
• Digital services that have already commenced may be non-refundable.
• Services including, but not limited to, SEO, Social Media Marketing, Domain Registration, Web Hosting, SSL, DDoS Protection, paid plugins, third-party services, subscriptions, and other third-party fees are non-refundable once purchased or activated.
• Website refunds may not be available once the design has been approved and development has commenced.
• Refunds may not be available after final approval or delivery of final files.

If the Client fails to provide the required project brief or necessary information within 10 days of purchase, Pixel Peak Logos may close or suspend the project. Any refund, if applicable, will be determined at the company’s discretion based on work already performed and expenses incurred.

For bundled packages, any approved refund will apply only to the eligible service and will not automatically constitute a refund of the entire package.

Pixel Peak Logos reserves the right to decline or cancel a project where circumstances make completion impractical, inappropriate, or inconsistent with company policies.

5. Refund & Design Rights

If a refund is approved and issued:

• The Client’s right to use any unpaid or refunded creative work immediately terminates.
• The Client may not use, reproduce, publish, modify, sell, distribute, or register refunded designs.
• All rights to refunded and unused creative materials remain with Pixel Peak Logos unless otherwise agreed in writing.
• Pixel Peak Logos may retain drafts, concepts, source files, and other creative materials associated with the refunded project.
• A refund does not transfer ownership of the refunded creative materials to the Client.

6. Client Responsibilities

The Client is responsible for providing:

• Accurate business information.
• Correct spelling and wording.
• Appropriate contact information.
• Required logos, images, brand assets, and references.
• Clear creative requirements.
• Timely feedback and approvals.

Pixel Peak Logos is not responsible for delays, errors, or additional costs caused by inaccurate, incomplete, or delayed information provided by the Client.

The Client is also responsible for ensuring that any content, images, trademarks, names, slogans, or other materials supplied by the Client may legally be used.

7. Trademark, Copyright & Legal-Related Services

Where Pixel Peak Logos provides assistance with trademark, copyright, business filing, or other documentation-related services, such services are provided as administrative/documentation assistance and submission support unless otherwise expressly stated in writing.

Pixel Peak Logos does not guarantee:

• Approval of a trademark, copyright, patent, or other application.
• Registration of a business name or intellectual property.
• A particular legal outcome.
• That a proposed name, logo, or brand is legally available.
• That third parties will not challenge an application or registration.

Clients remain responsible for providing accurate information and complying with requirements imposed by the relevant government authority.

Pixel Peak Logos does not assume responsibility for legal liabilities arising from information, materials, business decisions, or intellectual-property rights belonging to the Client.

Clients should seek advice from a qualified attorney or other appropriately licensed professional when legal advice is required.

8. Approval Policy

Once a Client approves a design, the design will be considered accepted.

Approval may be provided through email, messaging platforms, project portals, or other official communication channels.

After approval:

• Additional changes may incur additional charges.
• The Client may be required to place a new order for substantial changes.
• Refund requests may no longer be available.

Clients are responsible for carefully reviewing designs before providing final approval.

9. Delivery Policy

Project deliverables will generally be delivered to the email address, account, or communication channel registered with Pixel Peak Logos.

Standard delivery times depend on the package purchased and the complexity of the project.

The minimum standard turnaround time is generally 2 business days, unless otherwise stated in the purchased package.

Delivery times may be affected by:

• Client response times.
• Missing information.
• Revision requests.
• Project complexity.
• Technical issues.
• Third-party services.
• Circumstances outside our reasonable control.

Urgent or expedited delivery may be available for an additional fee.

10. Quality Assurance

Pixel Peak Logos aims to provide professional, creative, and commercially suitable design solutions.

Our designers conduct appropriate research and development based on the information and creative direction supplied by the Client.

However, creative preferences are subjective, and Pixel Peak Logos cannot guarantee that every design will meet an individual Client’s personal expectations beyond the revisions and deliverables included in the purchased package.

11. Satisfaction & Revision Guarantee

Pixel Peak Logos provides revisions according to the package purchased by the Client.

Our objective is to refine the selected design within the applicable revision limits.

A satisfaction or revision policy does not mean unlimited revisions or unlimited redesigns.

A request for an entirely new concept, business direction, or project may require a new order or additional payment.

12. Files & Record Maintenance

Pixel Peak Logos may maintain records of completed projects and finalized designs for administrative and business purposes.

Clients should maintain their own copies of all final files provided to them.

If previously delivered files need to be reissued, restored, extracted, or reformatted, an additional service fee may apply.

Pixel Peak Logos does not guarantee permanent storage of project files unless a separate storage or maintenance agreement has been purchased.

13. Third-Party Services

Certain services may involve third-party platforms, software, hosting providers, domain registrars, payment processors, plugins, APIs, or other external services.

Pixel Peak Logos is not responsible for:

• Third-party service interruptions.
• Changes to third-party pricing.
• Third-party account restrictions.
• Third-party policies.
• Third-party outages.
• Suspension or termination of third-party accounts.
• Losses resulting from third-party services beyond our reasonable control.

Any third-party fees may be charged separately and may be non-refundable.

14. Communication Policy

Pixel Peak Logos is responsible only for communications conducted through its official communication channels.

Clients should rely only on:

• Official email addresses associated with Pixel Peak Logos.
• Official telephone numbers listed on the Pixel Peak Logos website.
• Official website contact forms.
• Official project-management or customer-support channels provided by Pixel Peak Logos.

Pixel Peak Logos is not responsible for communications, payment requests, or representations made by unauthorized individuals or accounts.

Clients should verify any unusual payment request or change in payment instructions before sending funds.

15. Project Inactivity

Clients are expected to respond to project-related communications within a reasonable timeframe.

If a Client does not respond for an extended period, Pixel Peak Logos may place the project on hold or close the project.

If a project remains inactive for 45 consecutive days, reactivation may require an additional fee and may be subject to current pricing, availability, and scheduling.

16. Intellectual Property

Unless otherwise agreed in writing, Pixel Peak Logos retains ownership of preliminary concepts, rejected concepts, drafts, working files, internal design materials, and unused creative assets.

Ownership or usage rights to final approved deliverables will be governed by the terms of the applicable package or written agreement.

Editable/source files may be provided only when specifically included in the purchased package or separately purchased.

Third-party fonts, stock images, graphics, plugins, software, or other licensed materials may remain subject to their respective licensing terms.

17. Client-Supplied Materials

The Client represents that they have the necessary rights, licenses, or permissions to use any materials provided to Pixel Peak Logos.

This may include:

• Logos
• Photographs
• Fonts
• Artwork
• Brand names
• Trademarks
• Copyrighted materials
• Written content
• Videos
• Other intellectual property

The Client agrees to indemnify and hold Pixel Peak Logos harmless from claims arising from unauthorized use of materials supplied by the Client, to the extent permitted by applicable law.

18. Limitation of Liability

Pixel Peak Logos will make reasonable efforts to provide services professionally and in accordance with the purchased package.

To the maximum extent permitted by applicable law, Pixel Peak Logos shall not be liable for indirect, incidental, consequential, special, or business losses arising from the use of our services.

Pixel Peak Logos shall not be responsible for losses caused by inaccurate information provided by the Client, third-party services, unauthorized communications, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Business Changes & Cancellations

If a Client closes, dissolves, changes, or modifies their business, the Client remains responsible for completing any required legal, governmental, corporate, trademark, or regulatory filings.

Pixel Peak Logos may provide administrative assistance where such assistance has been purchased, but the Client remains responsible for ensuring that required filings are completed and that their business records are properly updated.

20. Force Majeure

Pixel Peak Logos shall not be responsible for delays or inability to perform services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, platform failures, governmental actions, cyber incidents, technical failures, labor disruptions, or other unforeseen events.

21. Customer Support

Pixel Peak Logos aims to provide customer support through its official channels.

Support availability may vary depending on the service, project, time zone, holidays, and operational requirements.

We aim to respond to customer inquiries promptly and professionally.

22. Acceptance of Terms

By purchasing a service from Pixel Peak Logos, the Client confirms that they have had an opportunity to review these Terms & Conditions and agrees to be bound by them.

By making a payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, you should not purchase or use our services.